Terms and Conditions
Last Updated: January 2025
Scope of Application
These Terms and Conditions (T&Cs) govern the use of the website and services of metamminds, as well as all business relationships between metamminds and its clients. By using our services or our website, you agree to these terms.
metamminds is a company based in Singapore, specializing in AI services, transfer learning solutions, security assessments, and cognitive automation. Our services are directed exclusively at business clients and professional users.
1. Definitions
"Provider" refers to metamminds, with its registered office in Singapore.
"Client" refers to any natural or legal person who uses the services of metamminds.
"Services" include all AI services, consulting, development, and support provided by metamminds.
"Platform" refers to software solutions and cognitive automation systems provided by metamminds.
"Confidential Data" includes all information, data, and materials exchanged between the parties.
Service Usage
2. Use of Services
2.1 Eligibility for Use
The services are intended exclusively for business clients who are at least 18 years old and have the legal authority to enter into binding agreements. Usage is restricted to the business domain.
2.2 Access and Availability
metamminds strives for continuous availability of the services but cannot guarantee 100% uptime. Maintenance work will, where possible, be carried out outside of business hours and announced in advance.
2.3 Proper Use
The client undertakes to use the services exclusively for lawful purposes and to comply with all applicable laws and regulations. The provision of correct and complete information is required.
3. Prohibited Use
The client may not use the services for the following purposes:
- • Violating applicable laws or regulations
- • Infringing on the rights of third parties
- • Transmitting malicious software or viruses
- • Reverse engineering or decompiling
- • Bypassing security measures
- • Impairing system performance
- • Reselling without written permission
- • Using for competing services
- • Misusing for fraudulent activities
- • Infringing on copyrights
Contracts and Payments
4. Contract Conclusion
4.1 Offer and Acceptance
Inquiries via our website or other channels constitute non-binding expressions of interest. We create binding offers in writing after an individual project evaluation. The contract is concluded upon written order confirmation.
4.2 Project Scope and Specifications
The scope of services is detailed in separate project agreements or service specifications. Changes to the project scope require a written agreement and may incur additional costs.
4.3 Term and Termination
Project contracts have the term specified in the project agreement. Ongoing service agreements can be terminated with a notice period of 30 days to the end of the month, unless otherwise agreed.
5. Prices and Payment Terms
5.1 Pricing
All prices are in Singapore Dollars (SGD) plus the applicable Goods and Services Tax (GST). The prices listed on the website are indicative and may vary depending on project requirements.
5.2 Payment Modalities
Invoices are due for payment within 30 days of the invoice date without deduction. For projects exceeding SGD 10,000, partial payments may be agreed upon according to project progress.
Payment Methods: Bank transfer, e-invoicing. In case of late payment, late fees and default interest of 5% p.a. will be charged.
5.3 Price Adjustments
For ongoing service agreements, metamminds reserves the right to adjust prices with a notice period of 60 days. Increases of more than 10% per year entitle the client to extraordinary termination.
Intellectual Property
6. Copyrights and Licenses
6.1 Ownership of Intellectual Property
All content, software, algorithms, models, and other intellectual property rights of metamminds remain the exclusive property of metamminds. The client receives only a non-exclusive, non-transferable right of use.
This includes in particular: AI models, algorithms, source code, documentation, training methods, and proprietary technologies.
6.2 Client Data and Training Data
Client data remains the property of the client. metamminds is granted the right to process this data solely for the purpose of service provision. Anonymized insights derived from client data may be used to improve the services.
6.3 Developed Solutions
Custom-developed AI models and solutions remain the property of metamminds but can be used by the client according to the license agreement. Specific configurations and customizations may become the property of the client.
Confidentiality and Data Protection
7. Confidentiality
7.1 Confidentiality Obligation
Both parties undertake to treat all confidential information of the other party strictly confidentially and to use it only for the fulfillment of the contractual purposes. This obligation continues even after the end of the contract.
7.2 Exceptions
The confidentiality obligation does not apply to information that is publicly known, lawfully received from third parties, or must be disclosed due to legal obligations.
8. Data Protection
8.1 Data Processing
The processing of personal data is carried out in accordance with our Privacy Policy and the applicable data protection regulations (e.g., PDPA). A separate Data Processing Agreement will be concluded for commissioned processing.
8.2 Data Security
metamminds implements appropriate technical and organizational measures to protect data, including encryption, access controls, and regular security updates.
Security Standards: ISO 27001 compliance, end-to-end encryption, regular penetration tests, and compliance audits.
Liability and Warranty
9. Warranty and Disclaimer of Liability
9.1 Warranty
metamminds warrants the professional provision of services according to the current state of the art. AI systems are based on probabilistic models and cannot guarantee 100% accuracy.
9.2 Limitation of Liability
The liability of metamminds is limited to intent and gross negligence. In cases of simple negligence, metamminds is liable only for the breach of essential contractual obligations and, at most, up to the amount of the agreed remuneration.
Excluded are: Indirect damages, loss of profit, data loss (unless caused by metamminds), and consequential damages from AI decisions.
9.3 Force Majeure
metamminds is not liable for performance failures due to force majeure, including natural disasters, cyber-attacks, pandemics, or government orders beyond metamminds's control.
10. Client Liability
10.1 Responsibility for Input Data
The client is responsible for the quality, legality, and completeness of the data provided. metamminds assumes no responsibility for results based on incomplete or incorrect data.
10.2 Proper Use
The client ensures that the provided AI systems are used properly and that appropriate human oversight is maintained for critical decisions.
Final Provisions
11. Amendments to the T&Cs
11.1 Right to Amend
metamminds reserves the right to amend these T&Cs for important reasons, particularly in response to changes in the legal situation, new services, or security requirements. Clients will be informed at least 30 days before the changes take effect.
11.2 Right of Objection
Clients may object to changes within 30 days and have a special right of termination. Without objection, the amended T&Cs are deemed accepted.
12. Dispute Resolution
12.1 Mediation
In the event of disputes, the parties will first seek an amicable solution. If this is not possible, mediation may be conducted under the rules of the Singapore International Arbitration Centre.
12.2 Jurisdiction and Applicable Law
The exclusive place of jurisdiction is Singapore. The governing law shall be the substantive law of Singapore, excluding its conflict of laws principles and the UN Convention on Contracts for the International Sale of Goods.
Competent Courts: The competent courts of Singapore.
13. Severability Clause
13.1 Partial Invalidity
Should individual provisions of these T&Cs be or become invalid or unenforceable, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a valid one that comes closest to the economic purpose.
13.2 Entire Agreement
These T&Cs constitute the entire agreement between the parties. Amendments and additions must be in writing. Oral side agreements are not binding.
Contact for Legal Inquiries
For questions regarding these terms and conditions or legal matters, please contact:
metamminds Pte. Ltd.
9 Raffles Place, #25-01 Republic Plaza
Singapore 048619
Email: [email protected]
Phone: +65 6720 4961
Managing Director: Dr. Robert Kaufmann
UEN: 2025XXXXXA